Privacy statement eCoachPro
Including labels ecoachpro.nl; ecarepro.nl; ecollegepro.nl; coachdesk.nl
eCoachPro B.V., Tivolistraat 50-52, 5017HR, Tilburg, is the responsible party for personal data processing as written in this privacy statement. The “responsible party” is defined as the natural or legal person who alone or jointly with others decides on the purposes and means of personal data processing (like names and email addresses).
Contact information: https://www.ecoachpro.nl, Tivolistraat 50-52, 5017HR, Tilburg. Phone number: +31 013 8507546.
In this privacy statement, we describe how we process and safeguard your personal data. Personal data are pieces of information with which you can be identified personally. Additionally, we describe our general guidelines on privacy rights. We describe our privacy guidelines for two situations: (1) when you are on our website as a visitor; (2) and when you make use of one of our services (e.g. a professionalization programme, a (peer) supervision meeting, a coaching engagement or as participant in one of the leadership programme at eCoachPro).
You are on one of our sites as a visito
The following applies to you if you are visiting an eCoachPro website. If you use this website, various pieces of personal information (data) will be collected.
Personal data. Some data are collected automatically by our systems when you visit our website. eCoachPro processes your IP-address and loads cookies. Please consult our cookie statement for more information.
Other data are collected when you provide the data to us. When you complete a contact form, we will process your name, telephone number and email address. In some situations, we will also ask you to add your address information, gender, and organization information. We use these data to answer your question and potential follow-up questions. We do not share these data with third parties without your consent. In addition, we only process the personal data in the contact form with your consent. You can withdraw your permission at any time.
Special and/or sensitive categories of personal data
Purpose of processing of personal data
eCoachPro processes your personal data when necessary to deliver our services towards you. For instance, we need your contact information to be able to reply to your information request. In addition, eCoachPro analyzes your (clicking) behaviour on our website in order to improve the website and align our products and services to your preferences. Your data will not be used for any other purpose unless you have given your explicit permission to do so.
Many processions of personal data are only possible with your explicit permission. You may revoke your consent at any time with future effect. Please send us your request via email. The data processed before we receive your request may still be legally processed.
eCoachPro does not make decisions based on automated data processing.
Retention period personal data
eCoachPro does not retain your personal data for a longer period than necessary to realize the aims your personal data were processed for in the first place. For information about the retention period of your IP-address and other cookie-related processing, we refer to our cookie statement. As for the retention period of your name, phone number, email address, gender, address information and organization information: These data will be retained until you request deletion, revoke your consent for retention, or the purpose of retention is no longer relevant.
Security on this website.
This website uses SSL for the protection of the transmission of confidential content. When SSL is on, the data you transfer to us cannot be read by third parties. You can recognize SSL by the https:// in your browser’s address line and on the lock icon displayed in your browser’s address bar.
Sharing personal data with third parties
eCoachPro does not sell your data to third parties and only shares data with third parties if needed for our ] service delivery or if eCoachPro is legally obligated to do so. Organizations that process your data based on our request (processors) are obligated to sign and adhere to a data processing agreement. We have data processing agreements with all of our processors to ensure that a similar level of security and confidentiality is guaranteed. eCoachPro remains ultimately responsible for the processing. The organizations we share your data with are Google Analytics (IP-address) and PerfectView (information from contact forms). Your data may also be shared with the providers of our communication means (email, telephone) if we have contact through these media.
Cookies and similar techniques
On your first visit to our website, we have informed you about these cookies and asked your consent for placing them. You can turn cookies off by setting your browser in a way that it does not save cookies. Accordingly, you can delete all earlier saved information through the settings of your browser.
Please consult our cookie statement for more information on all cookies on this website.
You use one of our services
The following applies to you if you use of any of our services, for instance by taking part in an (e-)professionalization programme, coaching engagement or leadership development programme.
Personal data. eCoachPro processes the following personal data:
- For (e-) professionalization services and programmes (e.g. Masterclasses, (peer) intervision meetings): Name, email address, phone number, address information, bank account number, organization information.
- For inspiration sessions: Name, email address, organization information
- For coaching engagements and leadership development programmes: name, email address, phone number, function, date of birth, qualitative information related to coaching engagement.
eCoachPro has a register of data processing activities, available for inspection upon request.
Special and/or sensitive personal data.
Purpose and basis of data processing
eCoachPro processes your personal data to be able to fulfil the agreement with you or your organization (e.g. for delivery of professionalization programmes, inspiration sessions, coaching engagements, leadership development programmes). Your data will not be used for any other purpose unless you have given your explicit permission to do so.
eCoachPro does not make decisions that may have (considerable) consequences for persons, based on automated decision making.
Personal data will be kept only for the time necessary to achieve the purposes for which they were processed in the first place. Regarding the qualitative data on a coaching engagement in Pluform: these data will be kept until a maximum of two years after the end of the coaching process in question.
Transfer of personal data
eCoachPro does not sell your data to third parties and only shares data with third parties if needed for our agreement and service delivery; or if eCoachPro is legally obligated to do so. Organizations that process your data based on our request are obligated to sign and adhere to a data processing agreement. We have data processing agreements with all of our sub-processing organizations to ensure that these organizations guarantee a similar level of data security and confidentiality as we do. eCoachPro remains ultimately responsible for the sub-processing. The parties that process your data are: PerfectView, Dropbox, ExactOnline, SurveyMonkey, HostingDiscounter, MailGun, the Coaching Monitor, TRUE Hosting, MessageBird, Intercom. Each of these parties complies with GDPR regulations and eCoachPro has a data processing agreement with each of these parties (which you can inspect upon your request). Our coaching engagements take place in Pluform, our own safe coaching platform. For more information on how your personal data is handled within Pluform, please consult the Pluform Privacy Regulations.
General information about privacy rights and security
Inspection, rectification and deletion
You always have the right to request information (cost-free) about your data, its origin, receivers and the purpose of data collection and processing. You have the right to inspect, rectify and delete your data. You also have the right to withdraw your permission of the data processing or object to any aspect of the processing of the data by eCoachPro. You also have the right to transfer the personal data in Pluform in a machine-readable format to another organization.
Filing a complaint.
Additionally, eCoachPro would like to inform you that you have the opportunity to file a complaint with the national regulatory data protection supervisor, the Autoriteit Persoonsgegevens. Please use the following link: https://autoriteitpersoonsgegevens.nl/nl/contact-met-de-autoriteit-persoonsgegevens/tip-ons
How we protect your personal data