General Terms and Conditions
For all of eCoachPro’s products and services the General Terms and Conditions of the 'The Nederland ICT' apply. The Nederland ICT Terms and Conditions take technology trends into account. We also use additional Payment and Cancellation.
The general terms and condition consist of 13 chapters. The first chapter is about legal aspects important to each transaction e.g. payments conditions, confidentiality and risk transfer. In the specific chapters one or more products or services are elaborated on.
Along side Chapter One the following chapter are important for our services.
- Chapter 2: Provision of services
- Chapter 3: Software as a Service (SaaS)
- Chapter 7: Advice and consultancy
- Chapter 8: Secondment services
- Chapter 9: Education and training
Click to read the full General Terms and Condition: The Nederland ICT Terms and Conditions
Click to read the full Terms of Payment and Cancellation: Terms of Payment and Cancellation
eCoachPro has a complaint procedure managed by an independent complaint committee. The rulings or decisions of the committee are considered binding for eCoachPro.
Read More: Complaintprocedure
Code of Conduct and complaint committee EMCC-The Netherlands
All (e-)coaches of eCoachPro are members of the 'European Mentoring & Coaching Council - The Netherlands' (EMCC/ NOBCO) and therfore are subject to the international code of conduct and complaint procedure of the EMCC/NOBCO. Complaints related to an individual coachengagement can be reported to the complaints committee of the EMCC/NOBCO.
Read more about the EMCC/NOBCO code of conduct: Global code of Ethics